Frequently Asked Questions
Everything you need to know to level up your game with 3rdphix.
How long does shipping take for 3rdphix gear?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for athletes who need their gear sooner.
What is your return policy for sports equipment?
We offer a 30-day hassle-free return policy. Items must be in their original packaging and unused condition. Please note that for hygiene reasons, certain apparel and protective gear cannot be returned once opened.
Are your products covered by a warranty?
Yes, all 3rdphix hardware and equipment come with a 1-year limited warranty against manufacturing defects. This does not cover standard wear and tear from intense athletic use.
How do I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal. You can also view your order status by logging into your 3rdphix account.
Do you offer team or bulk discounts?
Absolutely. We provide special pricing for schools, clubs, and professional teams. Please contact our sales department through our 'Bulk Orders' page for a customized quote.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.